1. Order Processing & Dispatch
- All orders are processed within 24 hours of confirmation, excluding weekends and public holidays.
- Orders placed after business hours will be processed on the next working day.
- Customers will receive an order confirmation via email or phone call upon successful order placement.
2. Delivery Timeframe
- Nairobi & Surrounding Areas: 1 – 2 business days
- Other Regions Across Kenya: 2 – 3 business days
- Delivery time may vary depending on location, order volume, or unforeseen circumstances such as weather or transport delays.
3. Delivery Charges
- Delivery charges vary depending on the destination and order size. The exact cost will be communicated at checkout or upon order confirmation.
- Free delivery may be available for select locations or promotional offers.
4. Delivery Methods
- Orders within Nairobi and nearby areas are delivered via our in-house delivery team or trusted courier services.
- For orders outside Nairobi, we partner with reliable courier services to ensure safe and timely deliveries.
5. Order Tracking
- Once dispatched, customers will receive tracking details via email or SMS, where applicable.
- For delivery updates, contact our support team at +254 727 616 756 or email tcldealersinkenya@gmail.com.
6. Failed Deliveries & Redelivery
- If a delivery attempt is unsuccessful due to incorrect address details or unavailability, our team will contact the customer to arrange a second attempt.
- Additional delivery charges may apply for repeated failed delivery attempts.
7. Inspection & Acceptance
- Customers are advised to inspect their package upon delivery.
- If the product is damaged or incorrect, notify us immediately for assistance.
- If any issues arise, report them within 24 hours of receiving the item.
8. Shipping Restrictions
- We currently only ship within Kenya.
- Orders placed from locations outside our delivery zones may be subject to cancellation or alternative delivery arrangements.
For any further inquiries regarding our shipping policy, feel free to contact us at tcldealersinkenya@gmail.com or +254 727 616 756